Vacation of Accommodation
According to the International Hoteliers regulations, all accommodation should be vacated at the latest by 12 o’clock midday on the day of departure. As a result clients’ travelling on night flights or night ferry sailings, will not have accommodation available to them after 12 o’clock midday on the date of departure unless it has specifically agreed or an alternative has been arranged locally. In that event a small charge maybe levied. In addition, as a result to the above, guests arriving on early morning flights or sailings are advised that they may not be able to occupy their accommodation until after 12 o’clock midday unless alternative arrangements can be made in which case a small charge may be levied.
All the names of those persons staying at the accommodation overnight during the accommodation rental period must be provided to us before departure and those names must match those included on the final confirmation invoice. You must inform us of any additional people staying at the accommodation overnight and in this event you may incur extra charges at our discretion.
The number of people staying at the accommodation must not exceed the maximum number as shown in our website. We will ask any person to leave the accommodation in a case of non compliance.
Sub-letting, sharing, assignment or reselling is not permitted. The accommodations are booked for normal holiday use only and pets/animals are not allowed save where with written consent.
We do our utmost to ensure the security of any accommodation we provide (please see to our Health and Safety terms – which are specifically terms of this agreement) but the ultimate responsibility resides with the client to ensure that all reasonable precautions are taken to safeguard your own property. We recommend that you keep any money or valuables (however described) properly secured under lock and key. We accept no liability for loss, damage or theft of property or personal injury.
We recommend that clients purchase adequate travel insurance to cover such eventualities.
At a small extra cost we provide security boxes within our office facility where valuables can be stored.
Standards of care and behaviour
We require that accommodation is treated with respect and care. In the event that damage is occasioned to or inside the property or items kept within the premises then that must be reported to us (at the company’s office) immediately, being during opening hours on the day that the damage occurred.
For the avoidance of doubt you will remain liable for the acts and any damage caused by guests or persons on the property with your permission.
Reference to damage for these purposes is to include anti social behaviour including noise.
In the event of repeated poor behaviour or complaint we shall afford you a single oral warning whereupon should the conduct continue we reserve the right in our absolute discretion to evict you from the premises and thereafter we will be under no obligation whatsoever to pay you compensation or cover any costs you may incur as a result of having to make alternative arrangements.
We require that the property is properly looked after during your stay and left in a fit state on your departure. In the event that damage is discovered after your departure which has not been notified to us previously as required by this agreement, then we shall recover any amount of damages from the person in whose name the booking was made regardless of particular responsibility.
We reserve the right in our absolute discretion to terminate your holiday or any holiday services if your behaviour is likely, in our opinion or that of our employees or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party, or their property.
If you are prevented from travelling on an aeroplane because in the opinion of any person in authority at the airport, you appear for whatever reason unfit to travel, we have no further responsibility for your journey or your holiday, including any return flight. We will impose full cancellation charges and will not give any refunds. Furthermore, we will be under no obligation whatsoever to pay you compensation or cover any costs you may incur as a result of having to make alternative arrangements. We reserve the right to refuse any bookings that we think will be a nuisance to the owner.
You are and remain at all material times personally responsible for your actions and the effect they may have on others. Airlines have a wide right to refuse carriage of passengers and/or their luggage (which includes removing passengers and/or their luggage at any stage after boarding/loading including at any intermediate stop (whether scheduled or not) or airport at which the aircraft lands or to which the aircraft is diverted.
In the event that you and/or your luggage is refused carriage by the airline, neither we nor the airline will pay you or anyone travelling with you any damages, compensation, refund(s) or any other sum(s) of any description whatsoever or meet any expenses or costs incurred as a result. Neither we nor the airline will have any further responsibility for you. If you are refused carriage on your outward flight, the airline is entitled to refuse carriage on your return flight or any other sector(s).