In some instances it may be possible to make adjustments to your booking. Any changes you may seek to make, such as, but not exclusively, changes to arrival - departure times may incur an amendment fee, which the Company will ask you to pay together with the balance. We will try our best to avoid such charges, but where that is unavoidable any of the above mentioned fees will be added on to the total booking cost.
Ammendments concerning car type, dates or rental duration can not allways be accepted by the Company, especially notices shorter than 15 days. Again, EXCEL Car Rental will do it's up most to assist and in this matter.
The Company has got allways the right to replace client's specified car in case of an accident, major damage by the previous renter or engine problem, with another vehicle of the same category, capacity and standards at no extra cost and with no obligation to notify the client previously.
All cancellations made by the client must be in writing, either by fax or by receipted E-Mail. Cancellation applies only from the date of receipt by the “Company” of the cancellation notification. If the cancellation notification is received 21 days or more before the delivery date, then any deposit paid is forfeit. If the cancellation notification is received less than 21 days before the delivery, the renter has to pay the full rental amount.
Any cancellation made by the client during the rental period is not refundable, even cancellations made for health reasons. In such an instance, the Company will provide client with all the necessary documentation in order claim money back from his personal Insurance.
In the instance that a client is missing his flight or delay his arrival without any previous notification, the "Company" will not charge him for staff expenses and is obliged to keep the car booked at client's disposal for the following 48 hours. In case that the client does not appear or contact the Company, with in this time limit, EXCEL Car Rental will release the booking and will charge the renter the whole rental amount.